Security

All payments trasactions are made at Paypal. It is safer, eaiser way to pay online. You can pay with your Paypal account or your Credit Card. Your privacy is safeguarded with Data Encruption at paypal. Paypal is the safest way to pay to insure your information is secure.

Shipping Information

Please allow 1 week for orders in the USA, all other International orders allow 2 -3 weeks. Products are being shipped from our distributors in the USA at this time.

International

Amazing Animals is not responsible for taxes and duties that your country may charge you for international purchases. At this time our products are being shipped from the USA. We have future plans for a EU location for shipment.

Back orders and dicontinued

From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be back ordered for three reasons:

There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.

The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.

Transportation strikes, natural disasters, etc. When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.

If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship back orders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.

If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.

Discontinued items will, of course, not be shipped.

You will receive a notice in the first package indicating the dispensation of any items not shipped.

Returns

All costs and merchandise are non-refundable unless product is damaged or lost.
If you are totally unsatisfied with the product I will make every attempt to get your money back or make an exchange.
Your satisfaction is priority number 1.
DO NOT RETURN ANYTHING WITHOUT NOTIFYING US OF A RETURN REQUEST.
Simply email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with information about the return:
Your name, address, contact info, item number, receipt number, reason for request.
Your request will be handled imediately.

Copywrites

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